真实评论被删，如何申诉

lingpinggu87

一个产品，上架半年， 3个早起评论人计划来的review, 2个客户平常留的review ,最近一个客户留的review 有VINE VOICE 字样
然后发现这个产品所有的review 都被删除了，然后被限制留评。
账号没有任何刷单行为，都是客户真实留的评论
这种情况如何申诉？

亚马逊发来的回复如下：

If you would like this product to be eligible for reviews, send an email toproduct-review-appeals@amazon.comwith the following information:

1. A detailed description with dates, of all the methods you used that are prohibited by Amazon policies to post or obtain customer reviews, or otherwise manipulate reviews.

2. Contact information (for example, name, email address, and website) of any third parties you engaged to manipulate reviews or obtain prohibited reviews.

3. Identifying information of any customer accounts you or a third party used to post prohibited reviews.

4. Documentation (for example, emails and receipts) from any such third party confirming that you used their service.

5. List of any prohibited reviews remaining on Amazon.

6. Description of steps you have taken to prevent product review manipulation within your organization, and how this will prevent future violations.

yingwugogo

哥们，你这个亚马逊回复是亚马逊删除你评论后，直接发你邮箱的？ 还是你开case后，亚马逊发你邮箱的？ 我也没刷过单，有个店铺的爆款，评分还在，但是评论删除了一堆，好评和差评都给删了。。。。