急US站点Beauty类目产品收到亚马逊要求我们与CPSC联系并要求我们声明自愿召回已出...

Doris雨霖玲

US站点Beauty类目产品收到亚马逊要求我们与CPSC联系并要求我们声明自愿召回已出售的商品，我们应该怎么办？
产品类目：Beauty & Personal Care

• 3月份ASIN收到【商品合规性请求】，当时listing还没有被下架，我们及时提交了各种UL文件，ASIN通过了审核；
  

• 6月9日 listing突然直接被下架，没有业绩通知也没有邮件，我们提供了UL等文件进行申诉，但是目前都还没有恢复listing。
• 6月15早上来翻邮箱的时候突然发现了这封邮件：
  

[size=14.6667px]Dear Selling Partner:

[size=14.6667px]I am writing to inform you of a compliance matter needing your immediate attention involving the United States Consumer Product Safety Commission (“CPSC”) regarding the following ASINs:

[size=14.6667px]B0XXXXXX -

[size=14.6667px]These ASINs may violate a mandatory consumer product safety rule under the CPSA (or any other rule, regulation, standard, or ban under the CPSA or any other Act enforced by the CPSC) or contains a defect that presents a substantial product hazard under CPSA Section 15(a)(1) or (2).

[size=14.6667px]Amazon respectfully requests that you complete the following steps and send us the requested information toregulatoryscreenshots@amazon.com:

[size=14.6667px]1. Email the following contact at the CPSC: Joseph F. Williams, Senior Compliance Officer
[size=14.6667px]- Email:JFWilliams@cpsc.gov

[size=14.6667px]2. Please share with the CPSC that you are writing them to voluntary recall the ASINs Bxxxxx, which you sold on Amazon.

[size=14.6667px]3. Provide a screenshot of your email to the CPSC as requested on step 1 and 2.

[size=14.6667px]4. Provide test reports to UL-859, issued by an ISO 17025 certified laboratory, and the respective General Certificate of Conformity for each of the affected ASINs.

[size=14.6667px]The CPSC has set certain deadlines with respect to a potential recall of these products, so it is crucial that you respond to this case with the requested information within the next 24 hours. If you need additional time to obtain test reports, please indicate so in your response. Please be aware that if you do not do so, and Amazon must take action in relation to the recall of these products, it will seek reimbursement from you for the cost of the recall process and the remedy offered to customers.

[size=14.6667px]Please note, if we do not hear back from you within the next 24 hours, your seller privileges may be revoked according to your Business Solution Agreement.

[size=14.6667px]We look forward to hearing from you soon. Thank you for your cooperation.

[size=14.6667px]Regards,
[size=14.6667px]Amazon Product Safety
[size=14.6667px]Amazon.com

[size=14.6667px]This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
[size=14.6667px]

跨境平头哥

持续关注中，希望您顺利解决！

Doris雨霖玲

跨境平头哥 发表于 2021-6-15 17:30
持续关注中，希望您顺利解决！

一脸懵逼，开case申诉 回复也没说我们提交的文件有什么问题，也不说还需要什么文件，就跟一个机器人回复一样

谁是本宝宝

建议多开几个case, 找不同的客服解答，一般产品被召回，客服都会告知另一个专门管召回的部门邮箱的，那个邮箱会告知具体需要什么认证

Doris雨霖玲

第三方认证机构 发表于 2021-6-17 11:43
重新开case 提交相关ul报告

提交了，依然不恢复

Doris雨霖玲

检测15800276770 发表于 2021-6-17 13:53
要联系CPSC 不是亚马逊好像

都联系了，CPSC目前还没回复

Doris雨霖玲

跨境老鸟Hon 发表于 2021-6-15 18:53
哎呀，为什么做个热风梳就三天两天的搞这种事情，还让不让人活了

大哥，你也遇到过这种情况吗

Doris雨霖玲

跨境老鸟Hon 发表于 2021-6-18 10:10
以前公司出现过，现在没敢做

后面能申诉回来吗？那个辣鸡团队，也不说要什么资料也不说你提交的资料有什么问题

小小咪

只能不断开case找客服处理了
这个很明显就是产品出了问题了，除了找他们没有其他办法了

Doris雨霖玲

跨境老鸟Hon 发表于 2021-6-18 13:03
服务商是要先移出所有库存再申诉的，你难道是UL报告的型号和产品上的型号不对？你加一下我，我们聊一下这 ...

型号一致的，已加，麻烦通过一下