I'm sorry for the inconvenience you have encountered when you purchased products from us.
per your feedback of the order(order ID:103-3265308-4637837), I had sent you a full refund, please check it.
Meanwhile, could you please kindly remove the negative feedback on this order? we are a new company and we need positive feedback in order to expand, your kind gesture is greatly appreciated!
steps on removing the negative feedback:
Go to Amazon.com and click Your Account in the upper right hand corner. Click Your Orders. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. Select a reason for removing the feedback, and then click Remove Feedback.
wait for you reply.
please feel free to contact us if you had any further questions. we strive to offer you the best services and help.