欧洲产品符合性声明DOC

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请问有没有人遇到：欧洲站电子产品被下架，需要出具产品符合性声明，之前要求要欧盟那边出具，审核了1个多月没消息，现在又回复说资料不通过变，邮件回复如下："Upon checking again, your Declaration of conformity and test report are non-compliance.The Declaration of conformity should be issued by the manufacturer or brand owner and verified by comparing it to the product packaging picture.
Documents issued by a testing lab or other third party are not acceptable.
At the same time, the time of test report needs to be after the recall date that is 30-Jul,2021 to prove your product is compliance."
“再次检查后，您的符合性声明和测试报告不符合要求。符合性声明应由制造商或品牌所有者发布，并通过与产品包装图片进行比较来验证。不接受由测试实验室或其他第三方签发的文件。同时，测试报告的时间需要在召回日期2021年7月30日之后，以证明您的产品符合要求。”


制造商是国内的，也不知道要用什么模版可以通过。请问有没有人遇到相同的问题，解决了吗？求指点