亚马逊商品调查，一般要多久能完事啊？

bart041500

Hello from Fulfillment by Amazon,

Your offer for ASIN xxxxxxxxx has been temporarily suspended due to an investigation prompted by negative customer return comments.

For this investigation, we have identified misleading detail issues based on the following customer comments:

Seller specified glass and the dome is plastic.

During this investigation, this ASIN offer will not be eligible to send additional units into Amazon’s fulfillment centers.

Amazon is dedicated to customer satisfaction and our team is working to troubleshoot this issue for you.

The investigation commenced involves checking a sample of your inventory to verify customer reported issues and ensure that units in our fulfillment centers are satisfactory and meet customer expectations based on what is displayed on the listing page.

From the findings of this assessment, we will notify you if corrective measures are necessary for the rest of your inventory or if more information is required from you to fix any issues potentially found.



上面是亚马逊发来的case原文，我的商品是玻璃材质的，因为买家退货的时候原因写了是塑料的。
亚马逊发来case说要调查，哪位大神有经验，这个一般要调查多久呢？

Mili1

你提交了，快的话一小时内回复，慢的话要等1-2天

bart041500

Mili1 发表于 2021-11-11 16:11
你提交了，快的话一小时内回复，慢的话要等1-2天

我这个不需要提交，case显示等待亚马逊操作。

bart041500

Pique 发表于 2021-11-11 16:29
这个不是自己提交的，是退货率过高亚马逊自动启动的调查程序，一般3天左右就完成了，没事就会恢复正常在售

好的，感谢。
这些心里有底知道大概多少天了。
有个人买了10个，结果都退了，写了个原因说是塑料的，导致亚马逊调查了。