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Dear Seller,
Your Amazon Seller account has been deactiVATed in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We believe that your account may have been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
How do I reactivate my account?
To appeal for your account reactivation, you need to complete virtual identity verification over a video call. If you wish to book an appointment for video interview, please provide the information requested below.
-- Name of the party who registered the account.
-- Name(s) of the party operating the account.
-- Physical address(s) where you operated the selling accounts and dates at that location(s).
-- Information about all of the selling accounts that you have opened with Amazon
-- Any evidence/proof that shows your account or a related account operated by you was not used to engage in deceptive or illegal activity
After we receive the above mentioned information, we will send you a link to reserve a time slot for virtual identity verification. After your verification interview is complete, we will review the results and respond with the outcome within 3 business days.
How do I send the required information?
Submit this information to seller-reactivation-appeals@amazon.com.
We’re here to help. If you have questions about the information requested above, please contact seller-reactivation-appeals@amazon.com.
What happens if I do not send the requested documents or a sufficient explanation?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device.
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. |
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发表于 2021-12-18 08:04:50
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