货件关闭，但是货还在路上

cl_86126NrZ8F · 发表于 2022-1-4 12:24:28

建议有条件还是重新贴标，虽然如果到了亚马逊收到的话会上架，但如果出现丢件需要调查的话请参考下面客服给我的答复，就要提供很多东西
Because we haven’t received a response from you, we’re assuming that your issue is resolved. We have now closed this case.

If this issue is not resolved, please reopen this case and provide the requested information.

Thank you,
Amazon Support

-- Original Message --

Hello from Amazon Selling Partner Support,

We understand you are concerned about discrepancy with regard to shipment ID: FBA16H67F2T6.

To help us proceed with our investigation, please provide the proof of purchase for these items.

The proof of purchase must be the original invoice from the supplier or manufacturer and must include:

Date of the purchase
Product name of the missing items
Quantity purchased
Full name and address of invoice issuer
Full name and address of purchaser

The purchase price is not required and may be obscured.

If you are the manufacturer, please send a copy of the signed / stamped packing slip which must include:

Packing list date
Shipment or purchase order ID
Product names of the missing items
Quantity shipped
Manufacturer signature or stamp

We will be able to continue our investigation after we receive this information. We will keep this case open for 2 days awaiting your response. If no response is received in that time frame, this case will be closed.

Thank you for selling with Amazon,