美国亚马逊产品被投诉Blocked We have removed your listing because of a buyer

solo123

今天收到亚马逊的警告信，有个listing被blocked，内容是：-------------------
Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.

Complaint Type: not as advertised
ASIN: xxxxxxxxx xxxxxxxx xxxxxxxxxxx

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the condition and authenticity of products.


What you can do

If you believe this was in error and would like your listing reinstated, emailseller-performance-policy@amazon.comand let us know. When you respond, include the following:

For Authenticity complaints:

1. Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
2. Your supplier’s contact information including name, phone number, address, and website.
3. Any additional details you would like us to know.

You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf, jpg, png, or gif file.

Please be assured that your distributor’s or supplier’s contact information will remain confidential - Amazon puts great effort in maintaining the confidentiality of our customer's information.


For all other complaints:

A plan of action that contains the following:

1. What is the issue that caused the complaint.
2. Steps you have taken to resolve the issue and ensure similar complaints won’t happen again.
3. Any additional details you would like us to know.


What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If we can confirm the information you provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on your behalf immediately.

Please remember that additional complaints about your listings may result in the removal of your Amazon selling privileges.


Learn more

Sellers should understand our policies regarding product condition. To learn more, search “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.

Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.com/hz/contact-us/performance).

We appreciate your cooperation and thank you for selling on Amazon.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com


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都是自己上传的产品，那个人无非就是想让我们退款，我们叫他退货，然后收到之后再给他退款，他不高兴，就投诉产品和描述不服，按Amazon的意思，我们提供：
1. 最近180天的收据，发票之类的材料；
2. 供应商的联系信息
3. 其它佐证有用的信息

我想这样申诉之后，亚马逊需要多久能把listing变为active？ 有申诉成功的吗？

solo123

783434721 发表于 2016-6-12 17:33
楼主解决了吗？我收到了一个一样的，能不能支下招

已经解决了，就是有点麻烦，我申诉了3次，最后通过了，写了6000多字的模版，需要的话，可以参考参考

solo123

:'(:'(:'(

jonas_young

楼主解决了吗？我收到了一个一样的，能不能支下招？

创蓝商务

jonas_young 发表于 2016-5-17 23:57
楼主解决了吗？我收到了一个一样的，能不能支下招？

遇到这种问题，建议尽快提交资料过去，至于能不能审核通过，这个没有绝对 ，但至少提交了还有希望。

783434721

楼主解决了吗？我收到了一个一样的，能不能支下招

tanshuai225

只要买家投诉卖假货，亚马逊就会冻结账户，俺们账户也中招了。自建的，还在申诉中。要做采购合同，电子产品最多这个问题了

maque638661

我感觉这种还有戏点，投诉卖假货的话不知道怎么办好，我现在遇到这个问题了

抽风的小女子

我昨天也收到过一个类似的通知，原因是客户投诉产品的条件，我只是重新编辑产品保存了就恢复了，，，因为我在前一天向亚马逊举报了这个恶意差评的买家，然后他就投诉我了，还好不是很严重

solo123

jonas_young 发表于 2016-5-17 23:57
楼主解决了吗？我收到了一个一样的，能不能支下招？

通过审核了，我申诉了3次，刚开始资料不齐全，最后按照要求，就顺利通过了