产品颜色修改不了

糯米馒头

想修改一下一款产品显示在这里的颜色

但是后台编辑界面无法修改，显示如图

于是我就发case给客服让客服给我修改，客服回复如下：


请问这是什么意思？是让我们删除这个listing么？？有人遇到过这个问题么？

糯米馒头

大家能看到图片么

糯米馒头

糯米馒头 发表于 2022-5-9 13:42
大家能看到图片么

Hello from Amazon Brand Registry Support,

We understand that your concern is regarding color update for given ASIN.

Let us check and assist you with this.

Please note that you previously entered the attribute value you now seek to change. When an ASIN is linked to your brand, Amazon increases the strength of your contributions and may prevent changes to specific attributes after their initial entry

Examples of such attributes may include, but are not limited to the following:
* item_name
* model_number
* part_number
* size
* color

When you find the locked product data on an ASIN is incorrect for any of these SKUs, the impacted SKUs for the ASIN must be deleted for 24 hours which will enable our system to allow changes to these locked attributes. Once these 24 hours has passed or when an associate has stated that it is safe to proceed, please relist your product with the updated product data. Note that this will not affect your Product Reviews or Sales History on the ASIN.

We appreciate your diligence in understanding Amazon's policies and procedures.

兰精灵

用表格上传的话，直接color name那里改，前提是listing编辑权在你这里，如果改不了开case找客服

糯米馒头

兰精灵 发表于 2022-5-9 13:56
用表格上传的话，直接color name那里改，前提是listing编辑权在你这里，如果改不了开case找客服

那我这种情况编辑权就不在我这里吧，客服的意思我没懂，请问是什么意思呀？

小白本白.

一般来说开Case改颜色, 会要求提供产品照片贴上UPC就可以帮你改了.

糯米馒头

小白本白. 发表于 2022-5-9 14:29
一般来说开Case改颜色, 会要求提供产品照片贴上UPC就可以帮你改了.

那客服提供的这个解决办法请问是什么意思呀

跨境平头哥

看不到你的图片