关于亚马逊玩具CPC检测报告问题

九幽魔龙

请问，亚马逊需要我们的CPC，检测报告，我们做了检测报告，但是提交后被拒绝了，回复的邮件如下，请帮忙看看该怎么办？我们是在正规机构检测的。请问该具体怎么做才能通过审核呢?

Hello,

We are contacting you as the toys you wish to list have compliance requirements. If you do not submit the information and documents requested below it may impact your ability to list these toys.

Why is this happening?
This requirement helps ensure products are compliant with local laws and safe for customers.

In order to list these toys on Amazon, please apply by submitting the following items.

1. We noticed that the image(s) in the ：证书编号 does/do not confirm the product(s) listed below is/are the same as the product(s) in the image(s) on the detail page(s):

To continue with the approval process for your product, please submit test report with the correct information, including product identifier which show that the product is the same when compared to the product details on the detail page.

For information on our compliance requirements and details on how to submit the documents, please refer to our help pages -

https://sellercentral.amazon.com/gp/help/external/GTHG4SWQN3FCZD8D?referral=A3DWQ2L8UBQ9GJ_AWWCJE1VA9AWX

2. Please be informed that we can only accept product images. Therefore, kindly take clear photo of the product and product packaging clearly displaying:
i) Manufacturer name
ii) Manufacturer address
iii) Warning label (as applicable)

3. We are contacting you because we are missing required information and documentation. The CPC you submitted is missing required information.
Please resubmit the document with the following updated information:

? Product description or product identifier so we can determine if the certificate is issued for the correct product


For further information on Children’s Product Certificates refer to the Consumer Product Safety Commission’s website at https://www.cpsc.gov/Testing-Certification/Childrens-Product-Certificate-CPC and our help page at

https://sellercentral.amazon.com/help/hub/reference/GSGB43AFZNDWD4U8

Unless we promptly receive the required documentation, your product will be removed. For instructions on how to submit the required documents, see our Help Page at Seller Help Page link for US marketplace.

Visit your Account Health Dashboard for more information about compliance documentation requirements and deadlines:

https://sellercentral.amazon.com/performance/dashboard

By applying to list these products you certify that all materials you submit in conjunction with your application are true, authentic, and accurate.

This case now will be closed but we welcome you to re-open this case as soon as you are able to provide the required compliance documents.
We appreciate your cooperation on this important matter.


Thanks
Amazon Product Assurance

Weller

你确定你提交的是你自己产品的证书报告吗？根据这个回复你提交的报告里面的产品图片，跟你卖的不是同一款产品，亚马逊不承认这份报告，报告里的产品名称，型号，图片这些都要与你亚马逊上的信息一致才行

九幽魔龙

Weller 发表于 2022-8-5 11:10
你确定你提交的是你自己产品的证书报告吗？根据这个回复你提交的报告里面的产品图片，跟你卖的不是同一款产 ...

因为是十几款产品放到一起做的报告，之前的都能通过。

Weller

九幽魔龙 发表于 2022-8-5 11:20
因为是十几款产品放到一起做的报告，之前的都能通过。

问题就出在这里，本身就是不能这么多产品放在同一份报告的，所以亚马逊不承认，之前是因为运气好，所以为什么要求要一份报告一个产品，你这厂家拿的报告本来就是为了省钱做的，把一堆产品放进去，亚马逊现在不通过只能重新做

解决各种问题

Weller 发表于 2022-8-5 11:10
你确定你提交的是你自己产品的证书报告吗？根据这个回复你提交的报告里面的产品图片，跟你卖的不是同一款产 ...

重新做CPC检测报告吧，美国比较严

五祥检测 程工

报告里面的每一个产品型号和产品图片与连接里面的产品型号照片是否一致
警告语的问题，我看不到你的CPC报告，不知道上面写的是什么，还有就是产品的照片和包装的照片是否拍摄的清楚

EileenABC

今年的CPC审核 超严格

九幽魔龙

开心鬼月月 发表于 2022-8-8 10:05
亚马逊给您回复的问题有三个
1.报告里面的产品和页面详情的产品图片是不一致的，
这个就需要你确定 ...

主要是我们产品多，一份报告1000多，单个的做做不起啊！

ge17600683000

1.报告里面的产品图片和你售卖的产品不一致
2，产品图片要实拍图，要拍清晰，产品包装的6个面都要拍照，包装要有警告标语，产品名称，型号，制造商，制造商地址，适用年龄，生产日期，批号这些
3 CPC缺少信息。
十几款放一起，是会出现部分型号审核不过的