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2024-4-11
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请问,亚马逊需要我们的CPC,检测报告,我们做了检测报告,但是提交后被拒绝了,回复的邮件如下,请帮忙看看该怎么办?我们是在正规机构检测的。请问该具体怎么做才能通过审核呢?
Hello,
We are contacting you as the toys you wish to list have compliance requirements. If you do not submit the information and documents requested below it may impact your ability to list these toys.
Why is this happening? This requirement helps ensure products are compliant with local laws and safe for customers.
In order to list these toys on Amazon, please apply by submitting the following items.
1. We noticed that the image(s) in the :证书编号 does/do not confirm the product(s) listed below is/are the same as the product(s) in the image(s) on the detail page(s):
To continue with the approval process for your product, please submit test report with the correct information, including product identifier which show that the product is the same when compared to the product details on the detail page.
For information on our compliance requirements and details on how to submit the documents, please refer to our help pages -
https://sellercentral.amazon.com/gp/help/external/GTHG4SWQN3FCZD8D?referral=A3DWQ2L8UBQ9GJ_AWWCJE1VA9AWX
2. Please be informed that we can only accept product images. Therefore, kindly take clear photo of the product and product packaging clearly displaying: i) Manufacturer name ii) Manufacturer address iii) Warning label (as applicable)
3. We are contacting you because we are missing required information and documentation. The CPC you submitted is missing required information. Please resubmit the document with the following updated information:
? Product description or product identifier so we can determine if the certificate is issued for the correct product
For further information on Children’s Product Certificates refer to the Consumer Product Safety Commission’s website at https://www.cpsc.gov/Testing-Certification/Childrens-Product-Certificate-CPC and our help page at
https://sellercentral.amazon.com/help/hub/reference/GSGB43AFZNDWD4U8
Unless we promptly receive the required documentation, your product will be removed. For instructions on how to submit the required documents, see our Help Page at Seller Help Page link for US marketplace.
Visit your Account Health Dashboard for more information about compliance documentation requirements and deadlines:
https://sellercentral.amazon.com/performance/dashboard
By applying to list these products you certify that all materials you submit in conjunction with your application are true, authentic, and accurate.
This case now will be closed but we welcome you to re-open this case as soon as you are able to provide the required compliance documents. We appreciate your cooperation on this important matter.
Thanks Amazon Product Assurance
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