最近老是收到这样的顾客消息，是不是屁眼子

游23

Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Order#: 111-****

Item: ****

Reason: Item doesn't work or defective item

Details: Customer suffered problem with this product and requesting refund. Issues with the item have been confirmed by Amazon. We are unable to issue a refund due to a technical issue. Please kindly confirm a full refund including Shipping cost.

Note: This transaction amount will be credited back to your balance by Amazon. The customer would like a full refund to the original payment method.
-------------------
To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.com/gp/communication-manager/inbox.html
Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com
消息内容都是这样的，但是不是订单购买人，订单号也可以搜到，
一般都忽略了
所以这到底是有人教他们退款不退货还是官方的一些什么功能？

游23

深海跨境 派大星 发表于 2022-10-20 13:10
退货了吗？？

没退
订单是A购买的
B是给我发邮件的，B没有购买记录，但是有A的单号
像是拿到了A 的订单号，但是退款的话会退到A 上
搞不清楚是屁眼子还是真有这么个“”系统技术错误“”
要退款也应该是A给我发邮件