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[账号停用]发布受限商品停用,申诉回复的邮件已经拒死了吗

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楼主
发表于 2022-10-29 16:28:28 | 只看该作者 回帖奖励 | 倒序浏览 | 阅读模式
枪械配件受限商品停用账号,发了几次行动计划了,每次都回复我这个同样的话,大家看看这是不是已经拒死了。亚马逊应该是回复了我四封邮件了,都是这个

Hello ,

We received your submission, but do not have enough information to reactiVATe your account at this time. Additionally, a review of your account indicates that you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies.

You may not list or sell this product type on Amazon.com. To learn more about this policy, visit the following page:
https://sellercentral.amazon.com/gp/help/200164330

How do I reactivate my account?
To reactivate your selling account on Amazon.com, please send us a more detailed plan that provides:
-- Greater detail on the root causes of your restricted product violations, including the specific product type and policy violated.
-- Greater detail on the steps you have taken to ensure that no restricted products are listed on your account in the future.

How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp

What happens if I do not provide an acceptable plan of action?
If we do not receive an acceptable plan of action within 17 days of the original notification, your account may be permanently deactivated.

We’re here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
If you have questions about the information requested above, visit "Category, Product, and Content Restrictions":
https://sellercentral.amazon.com/gp/help/200164330; and https://sellercentral.amazon.com/gp/help/

For information on creating your plan of action, visit "Additional information and resources for selling partners about our Restricted Products policy":
https://sellercentral.amazon.com/help/hub/reference/G201567350

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:
https://itunes.apple.com/us/app/amazon-seller/id794145?mt=8
-- Download the Android app:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US
Sincerely,

Seller Performance team
https://www.amazon.com

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楼主 | 发表于 2022-10-29 16:31:26 | 只看该作者
到底要一份怎样的行动计划才能够过关? 我感觉我发的已经非常详细了

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板凳
发表于 2022-10-31 09:39:16 | 只看该作者
通过邮件看还没有被拒死,但是有提到说没有提供有效的行动计划的话,有可能会被永久停用,所以还得是尽快处理,否则永久关店就很难了。如果是多次回复都是一样的,那么可以调整下申诉信再去提交下试试,或者是联系客服咨询下到底是哪里有问题。

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