回复买家不及时、产品损坏、加退换货时间太长收到A-TO-Z，被冻结账户申诉模板

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回复买家不及时、产品损坏、加退换货时间太长收到A-to-Z，被冻结账户申诉模板

Dear SellerPerformance Team,

?Thank you foryour concern of our account. Before receiving the performance reviewnotification, we were exactly working with the customers to resolve theirproblem.

We firmlybelieve that we're not only providing the product but also the customerservice.

Firstly,we're very sorry about our negligence of packaging, and the incaution ofcarrying and transporting by logistics company which result in defectiveworking condition of one item, we had to ship the replacement but had thecustomer waiting more time for delivery, they are kind but we are sorry.

Secondly, theincaution of testing and checking up by the tester in factory result in missingindicator light covers of one item, which in normal working condition but givecustomer defective impression of the product, we had contact with the customerand shipped the missing element, and sorry to bring him inconvenience.

These are ourfaults due to lack of strict management of the product and serviceproviders.

Thirdly, we'renew to Amazon selling and lack of familiarity with the rules and message systemusing, which result in missing timely response to 4 messages from the buyers onour months ago arranged long holiday, it was supposed the messages would noticetimely on mobile phone email system to us but it didn't work, we promise thiswould never ever happen again to the customers.

We would like toearnestly beg your consideration about thefeedbackof other items received byother buyers, some of them had left positive feedbacks and reviews to theproduct and admired our customer service. We promise to provide customers bothgood products and good customer service.

If we havethe chance to continue selling on Amazon, we will do as follows:

?1. We will askthe factory to execute stricter checking up and testing process for ourproducts, and request every confirmation and signature of testing result forevery product from the tester in factory. We self will execute sampling checkfor different production batch and regular visit to production line of thefactory every week. Make sure we ship out every item in integral and goodworking condition.

?2. We will askthe factory to package with stronger crash proof and shockproof measure, likefilling in the blanks with proof foam and wrapping up with hard carton. Changethe logistics service provider with better transporting service.

?3. We will keeplogin in the Amazon seller center on PC and check out buyer message at leastthree times a day, to ensure promptly response to the customer with 12 hours.And passionately handle any queries or complaints or product issues from everycustomer, will keep notice customer forwardly for the tracking information ofthe transporting package. To improve the customer experience by pre-sale,in-sale, after-sale process.

?We write thissincerely and will try our best to provide good products and customer serviceon Amazon. Meanwhile, we sincerely hope Amazon team will give serious considerationand give us a new chance. This is not only chance but also hope to us, weeagerly hope we can further develop our undertaking here. Look forward tohearing from your reply. Thank you very much.??Best Regards,?XXX

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持续分享，感谢支持。

虎子饲养员

感谢分享。

糖糖一家

找别人帮忙申述比较好