求助，充电线引发的火灾

RUMIKO · 发表于 2023-6-2 10:24:10

我们卖笔记本充电线的，
第一次遇到这样的问题，一个客户提交的A To Z，投诉我们的充电线导致了火灾，
亚马逊pc-product-safety-compliance@amazon.com发来邮件，内容如下，
Caught On Fire Electric/Electronic catching on Fire (Flames) (Causing property damage)
We ask that you please respond with the appropriate documentation within 7 days by taking the following steps:
1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the product in English. Include testing specifically related to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
Please provide the appropriate standard for this product . If you have questions about the appropriate standards for the product, please consult with the laboratory directly
2. Provide images of the product (front, back, accessories, and packaging); safety/compliance marks and logos (e.g. FCC, UL, and ETL); and safety labels and warnings on the product or packaging. Please also attach the, model number, serial number, UPC code and a copy of the instruction manual.
Thank you for your cooperation on this important matter.
Please note:
Your product will be removed from the website if we do not hear back from you with the requested documents within the next 7 days

目前，产品没有做FCC认证，当然也没有UL这些，有什么办法挽救？

先谢谢各位援手！！