Shopify推出新退货规则功能，WhatsApp客服更省心？

薯仔脆脆鲨

Shopify日前宣布，为了更好地管理自助退货，推出了全新的退货规则功能。通过设置退货规则，卖家能够控制退货资格，有效防止不符合条件的商品退货，同时在自助退货流程中，客户将能够清晰地看到合格商品的预计退款金额。该功能将进一步增加退货流程的透明度和一致性，有利于建立消费者对卖家乃至品牌的信任，增强客户关系，进而增加品牌的口碑和信誉。

卖家退货规则设置

卖家可以根据这一最新功能，进一步细化设置自己独立站店铺的退货退款规则，需要注意以下几点，以保证规则明确、流程清晰，从而更好地提升客户满意度。

• 明确政策：确保退货政策清晰、易于理解。
• 确定资格：明确商品退货的条件。
• 说明流程：提供明确的退货过程和要求。
• 设定处理时间：明确规定退款处理的时间。
• 透明沟通：与消费者保持沟通，及时更新退货和退款的状态。
• 处理异常情况：制定处理损坏商品或错误发货等异常情况的规则。
• 监控和改进：定期监控退货数据和消费者反馈，不断改进退货规则。
  

WhatsApp处理退货退款更便捷

话说回来，现在有很多Shopify独立站卖家，为提升消费者体验，会选择通过WhatsApp通知消费者退货退款的进度，即便当次没有达成交易，良好的退货体验也可以体现品牌的关怀，提升品牌的声誉，吸引消费者下次光临。

某Shopify卖家利用WhatsApp处理退换货

WhatsApp退货处理消息模板

当一个客户联系你询问退货及退款问题时，可以通过模板消息轻松处理。客户只需提供手机号码或订单号码，即可自动触发通知客户关于退货及退款的进度及预计处理时间。以下是利用WhatsApp智能化营销工具WADesk进行自动回复的一些消息模板，可以参考以便于快速回复，更好地维护客户。

• Hey there! We've received your return and it's currently being inspected. We'll process your refund within three business days. We'll keep you posted on any updates. Thanks for your patience!
• We're sorry to hear that our product didn't meet your expectations. We've received your return and we'll process your refund within three business days. Keep an eye on your account, as the refund amount will be credited back to you soon. If you have any questions, feel free to reach out to us.
• Thanks for submitting your return request. We've received your return and we'll complete the refund process within three business days. Please make sure the refund details you provided are accurate to ensure a smooth refund transaction. If you have any questions, don't hesitate to contact our customer service team.
• Hello! We've received your return and it's currently undergoing inspection. We expect to process your refund within three business days. We'll soon refund the amount to your original payment method. If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
  

通过运用WhatsApp提升退货退款服务，卖家能够为客户提供更高效、个性化的体验，增强品牌形象。立即行动，将WhatsApp整合到您的客服流程中，与消费者建立更紧密的联系，提升客户满意度，促进业务增长。