amazon 退货退款政策

hongzai0205

今天收到一个客人的退货退款通知（因为我做的是FBA,所以AMAZON 直接给客人退款了，邮箱里有通知）。现在问题是，这产品客人都买了一个多月了，怎还能退货？ 求大神解答下:amazon 的退货退款政策是如何规定的？ 谢谢啊！

笑和人生

Dear Seller,

Greetings from Amazon Seller Support,

I have checked details of the FBA order #******** and I see that the refund is processed to customer on Date **, 2013 as Buyer contacted our customer service department regarding refund, our customer service department refunded the order, because our customer service department takes care of FBA order refunds and buyer queries on mutual understanding.

At this point of time the item is not returned by the buyer to our fulfillment center, in any case of full refund or partial refund for FBA order we wait for 45 days form the date of refund for item to be returned from buyer, if the item is not returned to your inventory we will reimburse seller's account within 45 days from the date the customer was refunded, your account will be automatically reimbursed.If even after 45 days, your account is not reimbursed or item item is not returned, please write back to us we will do our best in resolving the issue.

I understand that unit was not delivered to the buyer but still have to wait for 45 days for the unit to be returned to us. Note that this 45 days will give us ample time to locate the unit.

Rest assured, if the unit is not found by 45 days an automatic refund will be issued to your account for this unit.

hongzai0205

笑和人生 发表于 2014-4-16 22:07
Dear Seller,

Greetings from Amazon Seller Support,

你好，我想知道的是从购买产品起，多少天内客人可以退货退款？ 你这个说的是从给客人退款起45天内需寄回，不寄回会给我补偿这些啊。

笑和人生

大部分类别是收到item后30天的内可退，除Baby products类别是90天外，不过过了这个timeframe，亚马逊本着100%让买家满意的宗旨，很多情况下也会接受买家的return，同时根据相关policy补偿卖家一部分。