【急，谢谢】Listing被removed，产品是公司生产的，发票怎么搞？

wiikitech

收到以下这个估计不少卖家都不陌生的邮件，关键产品是自家公司生产的，肿么破，发票invoice跟网址发公司的有问题么？

Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.

Complaint Type: Not as Advertised
ASIN:

To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the condition and authenticity of products.


What you can do

If you believe this was in error and would like your listing reinstated, emailseller-performance-policy@amazon.co.ukand let us know. When you respond, include the following:

For Authenticity complaints:

1. Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
2. Your supplier’s contact information including name, phone number, address, and website.
3. Any additional details you would like us to know.

You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf, jpg, png, or gif file.

Please be assured that your distributor’s or supplier’s contact information will remain confidential - Amazon puts great effort in maintaining the confidentiality of our customer's information.


For all other complaints:

A plan of action that contains the following:

1. What is the issue that caused the complaint.
2. Steps you have taken to resolve the issue and ensure similar complaints won’t happen again.
3. Any additional details you would like us to know.


What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If we can confirm the information you provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on your behalf immediately.

Please remember that additional complaints about your listings may result in the removal of your Amazon selling privileges.


Learn more

Sellers should understand our policies regarding product condition. To learn more, search “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.

Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.co.uk/hz/contact-us/performance).

We appreciate your cooperation and thank you for selling on Amazon.

Sincerely,

Seller Performance Team
Amazon Services

wiikitech

补充：找不到产品近一百天有什么退货记录，有个差的review不过是4月份，这complaint的原因还真不好找

feibin

我也遇见一个，买家说收到的产品和网站上的产品不一致，不知道怎么去申诉