收到苹果公司投诉侵权-急急急！！

Sallyzeng · 发表于 2016-9-13 16:18:05

这两天收到亚马逊业绩通知，告知我的账号被冻结因侵权，看到上面写了“Apple” 是不是苹果公司投诉的？
“Apple” – B01G6I41N6 B01G6I41O0 B01K1QKIVI
针对这3个listing，我仔细核查了一遍，这3个listing是我们自建的，是一款iphone 6 和 iphone 6 plus 更换屏幕配件，产品图片都是我们自己拍的，也做了自己的LOGO 包装，内容里面都是写了 for iphone 6 和 for iphone 6 plus , 只是主题上写的是 iphone 6 和 iphone 6 plus .

针对这个问题，我们该如何申诉？亚马逊要求我们提供授权资料。这个该怎么解决？急急急！！

Hello,

You may no longer sell on Amazon.com because of rights owner complaints about items that infringe their intellectual property rights. Here are some examples of your listings that may be inauthentic:

“Apple” – B01G6I41N6 B01G6I41O0 B01K1QKIVI

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write topayments-funds@amazon.com.

Please emailpq-review@amazon.comwith the following supporting documents:
-- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

If you do not send the required documents within 17 days, we may not allow you to sell on Amazon.com.

To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" or “Intellectual Property Violations” in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com

骑着马找驴 · 发表于 2016-9-13 16:26:16

你是不是关键词，文案写了APPLE了。。。

AMZ扫地僧 · 发表于 2016-9-13 16:33:24

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com

G.ATE · 发表于 2016-9-13 16:35:23

那就是表示你侵权了并不是你卖配件自己生产的就不会侵权，你在卖大牌的替代品或者是配件的时候最好不要把品牌名称放在前面最好就是你自己的标题写好后后面再加一个"FOR APPLE".比如你卖的是手机壳那就前面写修饰的词+case+for Apple。然后那封邮件主要就是要你发收据，发票，以及合同的复印件给他证明你是供应商，另外一个是要提供证据证明你是拥有这个品牌的所有权，其实你现在就是在申诉了，加油啊。或者是你的营业执照也可以发过去，对了你有申请VAT吗？有的话也可以提供那个给他看据说那个挺有用的