关于退换货的时间限制

spring-斯洛贸易

请问AMAZON默认的退货的时间是多久呢？

收到货十多天还可以申请退货吗？

而且理由是：不需要了，收到货太晚了。
而实际上是十天就到了，大大早于预计日期。

因为是礼服，价值比较高，不然就不跟她唧唧歪歪了。

spring-斯洛贸易

Greetings from Amazon.com Seller Support,

From your e-mail, I certainly understand that your buyer is requesting a return after 17 days of the delivery of the order #.

I am so sorry that you had to face issue but not any more now, as I will help you.

According to Amazon.com's policy, the return request must be submitted within 30 days after the order is delivered.

Since the return requested within 30 days of delivery, It is up to you to decide how to proceed with these requests: you can either approve or close (decline) them. If you decide to close a request, we encourage you to tell the buyer the reason, providing as much detail as possible.

Please be informed that the buyer may decide to file an A-to-z Guarantee claim if you close the return request or issue only a partial refund. The buyer's claim will be reviewed, and you will be asked to provide additional information.

You can learn more about the A-Z claim under:

https://sellercentral.amazon.com ... 1781_cont_200708210

Upon checking the buyer is requesting the return with a invalid reason as the order was delivered prior to the estimated delivery date according to the tracking details provided.

In this case, if you feel not to accept the return and the buyer files A-Z claim or leaves negative feedback, I would like to inform you that you need not to worry regarding A to Z claim or negative feedback.

First, I would like to inform you that If your buyer files an A to Z claim then, our Amazon concerned team will look into this matter and then forward an email regarding the same. At that point, Its all up to you whether you want to issue any refund to the buyer or you have an ability to represent your side of the issue to Amazon.com. To represent your side of a claim to Amazon.com, click the "Represent your case" button. The representation page lets you enter comments and information such as tracking IDs.

Second, I would like to share an addition information about the negative feedback, If in case buyer leaves a negative feedback then you can surely follow the below steps and place a request to remove Feedback according to Amazon policy.

All feedback removal requests should be sent to Amazon by logging into your seller account and choosing the following option from the Contact Us form within the Seller Help section:

Contact Us > Orders > Customer Feedback Problems

Please remember to include the Order ID and an explanation of why you would like the feedback to be reviewed.

You will likely receive a response within 24 hours of submitting your request.

Third, If you find the buyer is trying false buying practices then, you can report a violation against the buyer for false buying practices.

You can contact our investigations team for reporting a policy violation by visiting the link below :

http://www.amazon.com/gp/help/reports/contact-us

The investigation team keeps the information confidential and takes the appropriate action as per the outcome of the research of the appeal filed by you.

I assure you that I've looked for every possible alternative from my side to help you resolve this and we are here to make things easier for you and will do whatever we can to prevent you from bearing any kind of loss. It is certainly not our intention for our sellers to have anything but a pleasant experience at Amazon.com.

Having said that, I would like to thank you for giving me and Amazon an opportunity to serve you today.

Please know that that we are here to make things easier for you and will do whatever we can to prevent you from bearing any kind of loss. It is certainly not our intention for our sellers to have anything but a pleasant experience at Amazon.

For any further assistance, feel free to contact us at any point of time and please know that your concerns will be addressed at top priority.

spring-斯洛贸易

AMAZON的回复。
很全面，很好的一课。

创蓝

谢谢spring-斯洛贸易的分享 ；） 大家可以来学习下哦....

创蓝

客户收到后以后30天之后如果还要退货，卖家可以不接受，如果买家因为卖家不接受而开A-TO-Z或者留差评，卖家可以吧纠纷提交给亚马逊处理，差评也可以申请亚马逊移除。