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做亚马逊的朋友看下，在大年二十七发帖求助的卖家，已经申诉成功，他也将成功经验分享出来：
首先，他收到了亚马逊暂时取消其销售权的邮件，但他销售的产品都是没有品牌的，在标题、描述、品牌处都写的“GENERIC”。
之后，他直接发邮件到pq-review@amazon.com（没有提供任何发票、收据、授权证明），不是通过后台直接申诉的，也建议不要开case，因为开case全是转发，亚马逊基本不会回复。同时，他在发邮件之前删除了所有的generic产品。
这位卖家的邮件内容如下：
Hello, thank you for your reply. First of all, the three products are generic(nobrand!),or the brand(s) is not registered in the local market selling to, for example North America and Europe, my listings (title, brand and description) as“generic”. absolutely compatible products,you can get it from their title,brand, and product description.What we sale are generic,If you insist! Please let me know which brand and intellectual property rights these products involved.
At present, I have checked all the stock of goods, other goods do not have any problems. Look forward to your reply more information, let me check and solve,and provide relevant information. thank you very much。
另一位中招卖家，在这封邮件的基础上又加了一段话:
And we fill the "Generic" as the brand name cause on you site it said "If you are not listing a branded product, use "Generic" in the brand attribute".Even on thehttp://www.uspto.gov/trademark, the "Generic" brand is also dead.
之后，这位卖家从申诉到被解封只用了半天时间，该卖家账号是新的，邮件中没有加发票，在邮件申诉前，卖家也把涉事的几个generic listing删掉了。
涉事卖家可以借鉴这些邮件内容，再根据自身情况来修改。同时，对于亚马逊要求的供应商发票、收据、合同或交货单副本等尽可能提供，全力配合。
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发表于 2017-4-1 11:28:06
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