客户给了A TO Z然后我很亚马逊表明情况。收到如下邮件

纯情色调

Hello,
We have granted the claim for this order and issued a refund to the buyer:
-- Order Number: 002-0011901-123621
-- Date of Claim: April 8, 2017
We have found no reason to believe that you are responsible for this claim. We have issued a refund to the buyer, but we will not debit your account for that refund
Please consider this transaction closed
这意思是亚马逊答应赔偿，但是不是扣我的钱来赔，是亚马逊自己掏钱赔给买家是这个意思吗？
前辈们指导指导一下

创蓝商务

是的，你理解的是对的，有时候你申诉赢了亚马逊会给买家退款，这种情况对你的绩效还是有影响的。