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2023-1-12
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您好,也是inauthentic问题,求指点,先谢谢了。前前后后申诉了好几次,也提交了发票、计划什么的,亚马逊最后回复说“We will continue to withhold your funds if you cannot provide valid invoices or receipts for the items you listed on Amazon.”,请问这种情况还能怎么申诉?
下面是亚马逊最开始的邮件: Hello,
You currently may not sell on Amazon.com because you are offering items that may be inauthentic. A list of these items is at the end of this email.
Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write topayments-funds@amazon.com.
To sell on Amazon again, please send the following information topq-review@amazon.com: -- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory. -- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain. -- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. -- Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.
Learn more about our policies in Seller Central Help:
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