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2023-7-7
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Hello,
We have removed your Amazon selling privileges because of buyer complaints about the items they received from you. Please see below for some examples of the listings we have received complaints about:
Complaint Type: Inauthentic
ASIN: 这里有6个产品的ASIN号。
To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the condition and authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/).
What you can do
If you would like your selling privileges reinstated, respond to this message and let us know. When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.com/hz/contact-us/performance).
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
While your account is restricted, we will place a reserve on your funds. Any amounts paid for A-to-z Guarantee claims and chargebacks on your orders may be deducted from the funds in your account. If you have questions about these funds, write topayments-investigate@amazon.com.
Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.
Learn more
Sellers should understand our policies regarding product condition and descriptions. To learn more, search “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.
We appreciate your cooperation.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
阿默大神，我收到这样一封邮件。
其实之间收到关于亚马逊发邮件过来说有产品被买家投诉是假货，链接被封，如果认为买家的投诉是无理由的，就提供发票，供应商资料和其它有用的资料过去。
这封邮件上面所讲的链接，我们都提供过资料，但是从来没有收到过回复，其中有2个链接是4月底的时候就提供过资料了。一直没有回复。而且还是开了CASE发的资料，然后他们就回复说这个问题转给亚马逊的其它部门了，他们会和我联系，现在都8月了，还是没有这2个链接的回复。
后面的4个链接是近一个月突然收到的，我们都有接要求发资料过去。其实一个产品虽然是有品牌的，我们也提供了我们供应商注册的品牌和专利证书过去，还有供应商给我们的发票。也从来没有收到过任何回复。
今天又发了邮件过去给亚马逊，问他们有没有收到之间我们发的这几个产品的资料，估计也可能收不到回复。现在因为这几个链接销售权被移除，我们都不知道申诉该怎么申诉。
希望阿默大神能够指导一下我们怎么办。 |
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发表于 2015-7-24 21:27:40
