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2015-11-26
LV1.跨境虾米
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2016-1-12
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请问一下我收到这个投诉，能看出是买家投诉还是权利所有人投诉的吗？我的产品是正品的，但是亚马逊要我提供发票或者收据，请问需要提供怎么样的发票呢？谢谢。
Hello,
We have removed your Amazon selling privileges because of buyer or rights owner complaints we received. Please see below for some examples of the listings we have received complaints about:
Complaint Type: Inauthentic product
ASIN:
To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of products. You can view previous emails about complaints in the Performance Notifications section of Seller Central (https://sellercentral.amazon.com ... notifications.html/)
What you can do
If you would like your selling privileges reinstated, respond to this message with a plan of action that includes the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
For “Inauthentic” complaints include the following for each ASIN:
1. Copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time.
2. Your supplier’s contact information including name, phone number, address, and website.
You can remove pricing information, but make sure the rest of the document is visible. You can send us a pdf, jpg, png, or gif file.
Please be assured that your distributor’s or supplier’s contact information will remain confidential - Amazon puts great effort in maintaining the confidentiality of our customer's information.
Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.com/hz/contact-us/performance).
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
While your account is restricted, this may also have an impact on your Selling on Amazon payment account.
Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may permanently remove your selling privileges.
Learn more
Sellers should understand our policies. To learn more, search for “Policies and Agreements” in Seller Central Help.
We appreciate your cooperation.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
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发表于 2015-11-25 22:43:38
