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2015-4-23
LV2.跨境小白
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2016-8-15
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阿默，昨天账号被冻结了，说有卖家投诉产品与图片不符，昨晚申诉之后早晨就收到回复了，说需要再给绩效团队发邮件，说一下以后的计划，我就在昨天申诉的基础上补充了一些内容，一般多久会有回复？成功的机会大么?求助啊
这是第一次收到的回复：
Hello,
Thank you for responding to our request for information. However, we still need more information regarding your plan of action for complaints before we can reinstate your selling privileges.
- Not as advertised
- Wrong colour
What you can do
Emailseller-performance-policy@amazon.comand include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. If we can confirm the information you provide and your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
Learn more
Sellers should understand our policies regarding product condition. To learn more, search “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.
Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.com/hz/contact-us).
We appreciate your cooperation and thank you for selling on Amazon.
Sincerely,
Seller Performance Team
Amazon.com
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发表于 2015-12-10 23:11:47
:'(:'(
