销售权限被移除的申诉方法与步骤 - [创蓝经验]

007nancy · 发表于 2016-7-2 21:37:24

本帖最后由 007nancy 于 2016-7-2 21:41 编辑

提交plan后收到这个怎么破？正确的是下面这个。因为提前标记发货冻结。

Hello,

We understand that you may have some questions about your seller account. To talk to someone about what you can do to sell on Amazon.com again, you can ask our Seller Support team to contact you. (https://sellercentral.amazon.com/hz/contact-us/performance).

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

007nancy · 发表于 2016-7-4 09:49:10

Hello,

We received your information, but your plan is not complete. As we mentioned, our review of your account found that you confirmed shipment of an order before actually sending it.

To sell on Amazon.com, please send us a plan that explains how you will prevent confirming shipment before sending orders in the future. Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.

For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help.

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

版主有模板吗？一直通不过plan 如果是好

冬冬 · 发表于 2016-7-9 12:18:40

尊敬的客户：
您好！

非常遗憾地通知您，我们已经暂停了您的销售权限并暂时冻结了您的资金。因为您售卖的下列商品或品牌涉嫌违反了亚马逊政策：

保护知识产权政策: 亚马逊网站禁止发布任何侵犯第三方知识产权的商品或其他资料信息。亚马逊尊重他人的知识产权，并致力于避免我们的买家收到侵权的商品。

Big Mouth--B01H8O89MG B01H8O866U B01H8O86S8 B01H8O84QW B01H8O894E B01H99FA36 B01GVW0X5W

请在5个工作日内一次性提交下列所有文件并反馈至：pq-review@amazon.fr请您根据文件内容，给予文件恰当的英文名称。
1.任何可以证明该商品来源的辅助单据，包括发票，收据，采购合同，发货单等。请提供180天内能够反映您的库存数量的有效单据。
2.您的供应商信息，包括：名称，电话，地址，网站等信息。
3.如果您不是该品牌的所有者，请提供品牌所有者的商标注册证明，以及从品牌权利人到该账号的完整授权链证明(在有效期内的授权证明)。
4.如果您是该品牌的所有者，请提供品牌注册证明，公司营业执照或个人身份证。
5.任何其他您想提供的证明。

冬冬 · 发表于 2016-7-9 12:19:21

冬冬发表于 2016-7-9 12:18
尊敬的客户：
您好！

还有多少机会？

2222222222 · 发表于 2016-7-11 09:15:22

不小心上架违禁品账号被冻结，周六已经提交了申诉，今天开电脑，还没有收到任何回复，怎么这么慢呢？感觉要错过大促了

冬冬 · 发表于 2016-7-11 11:42:00

冬冬发表于 2016-7-9 12:18
尊敬的客户：
您好！

尊敬的客户：
您好！

感谢您的回复！我们对您提供的信息及账户进行了审核，您的账户符合我们的要求，我们已经为您恢复了您的销售权限。

欢迎您继续在亚马逊网站上销售商品，并祝愿您在亚马逊的销售取得成功。

感谢您的合作，感谢您使用亚马逊！
亚马逊卖家绩效团队

Hello,

Thank you for your reply. After reviewing the information that you have provided and your account, we have determined that you may sell on our site.

What happens next

You should begin receiving orders as usual. Please remember that additional complaints about your listings may result in the removal of your Amazon selling privileges.

We appreciate your patience with our review process and thank you for selling on Amazon.

Cordialement,

Performance Vendeur
Amazon Payments

zzx1980940842 · 发表于 2016-7-12 09:40:52

尊敬的客户：
您好！

非常遗憾地通知您，我们已经暂停了您的销售权限并暂时冻结了您的资金。因为您售卖的下列商品或品牌涉嫌违反了亚马逊政策：

亚马逊反假货政策: 任何在亚马逊网站上出售的商品都必须是正品。禁止销售未经授权的复制品、盗版、假冒和翻印的商品。

Art Alternatives--B0179M1Z0U B005TMHYX0 B0028FO1BO

Whetstone--B003SXLW7Q

Square Enix--B002QXVU4O

请在5个工作日内一次性提交下列所有文件并反馈至：pq-review@amazon.com请您根据文件内容，给予文件恰当的英文名称。
2. 任何可以证明该商品来源的辅助单据，包括发票，收据，采购合同，发货单等。请提供90天内能够反映您的库存数量的有效单据。
3. 您的供应商信息，包括：名称，电话，地址，网站等信息。
4. 如果您不是该品牌的所有者，请提供品牌所有者的商标注册证明，以及从品牌权利人到该账号的完整授权链证明(在有效期内的授权证明)。
5. 如果您是该品牌的所有者，请提供品牌注册证明，公司营业执照或个人身份证。
6. 任何其他您想提供的证明。

【重要提示】
1. 如果您的商品实际为白牌，或品牌未在当地市场（例如北美与欧洲）注册，请将您的商品详情（名称，品牌，描述）更改为白牌。例如： “Generic Cell Phone Case for iPhone5 Black”.
2. 请注意不要覆盖您所提交的文件的任何部分，并且所有材料须清晰可辨。
3. 若再次违规，您的帐户可能会被关闭。

关于更多政策, 请在卖家中心访问"Amazon Anti-Counterfeiting Policy" 和 “Intellectual Property Violations”.

感谢您的合作，感谢您使用亚马逊！
亚马逊卖家绩效团队

zzx1980940842 · 发表于 2016-7-12 09:41:34

新手求指教！

WUWUWU · 发表于 2016-7-14 19:04:31

Hello,
We are writing to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.
We took this action because your seller account failed our review process regarding the below policies:

Intellectual Property Violations: Our policy states that any items or other material that infringes any third party intellectual property rights cannot be listed at Amazon. Amazon respects the intellectual property rights of others and we strive to protect our customers from receiving infringing items.
ASIN: "Michael Jordan"--- B00ODO04T6 "Bel-Air Academy"--B0182ERLJS B0182ERLH0 B01F9VTHLM, etc.

To learn more about these policies, search "Amazon Anti-Counterfeiting Policy" or “Intellectual Property Violations” in Seller Central Help.
Per the terms of the selling agreement you entered into with Amazon Services, we reserve the right to limit or remove selling privileges as we deem appropriate.
We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.
After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write topayments-funds@amazon.com.
If you would like to appeal this decision, please visit the Notifications page in the Performance section of your account, find this message in the list of notifications, and click the Appeal button (https://sellercentral.amazon.com ... -notifications.html).

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com
侵权被亚马逊移除了销售权限，已经申述过一次，亚马逊回了这封信息，还有希望吗？

czarjingo · 发表于 2016-7-14 19:04:33

我收到了这个邮件，

Hello,

A change has been made to your disbursement schedule because we found at least one of the following changes in your account:

-- A significant increase or decrease in your sales volume
-- A high A-to-z Guarantee claim rate
-- A higher refund rate than is typical for sales on Amazon
-- A change in your sales volume in a new category or product type
-- Higher priced orders than you have sold before
-- A low late ship rate
-- Long delivery times for some or all of your orders

As a result, we determined that you have an increased risk of claims, chargebacks, and refund requests from buyers. A reserve has been applied to your account to ensure you have enough funds to fulfill any refund requests from buyers.

During this time, the money you receive from a sale will be reserved for 14 days from the date the sale was made. After 14 days, the money from that order will be transferred to you on your next disbursement date, as long as you have a positive account balance.

For example, if you sell an item on January 1, the money from the sale will be reserved until January 15. The funds will then be available on your next disbursement date. Any fees or refunds charged to your account during the disbursement period may reduce the net amount paid to you.

The reserve may be applied for up to 90 days but may be removed earlier if we see an improvement. There is no information you need to provide during this review period. We will notify you when our account review is complete.

You can see your account balance, disbursement schedule, and reserve amount on the Payments page in the Reports section of Seller Central:

https://sellercentral.amazon.com ... lement-summary.html

To view helpful tips for selling on Amazon, search for “Seller best practices” in Seller Central Help.

Seller Performance Team
Amazon.com
http://www.amazon.com