销售权限被移除的申诉方法与步骤 - [创蓝经验]

ROMASI · 发表于 2016-9-27 02:13:20

额，这个我还是第一次听说有这个情况的，之前主图有问题就是直接给删除不显示了，你这个直接关店，也是悲剧呀，我估计你申述邮件如何改善什么的都写了，还是没结果是吗，多想想你这个店铺之前是不是犯了什么事情的，亚马逊肯定不会因为你一次原因就关了你的店铺的，多想想是不是之前被人投诉过，绩效什么的有没有什么问题，你最好是把亚马逊给你发的封号时最开始的第一封邮件内容拿出来看看，后面估计回复你的邮件都是一样的，估计都是系统自动回复的。。。。

瓦力 · 发表于 2016-10-8 18:12:07

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Invoice date (must be issued in the last 180 days)
-- Item descriptions
-- Item quantities

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

-- Supplier information (name, phone number, address, website)
这个提供供应商信息。
-- Buyer information (name, phone number, address, website)
这不知道是要提供你的信息还是你的买家的信息，如果是买家信息，会有很多吧。
-- Invoice date (must be issued in the last 180 days)
这个不知道是要提供什么，进货发票吗？
-- Item descriptions
-- Item quantities
描述和产品数量就简单些

tvboxlittlegirl · 发表于 2016-10-9 09:52:34

50721788281 发表于 2015-7-21 15:51
Hello,

We have removed your Amazon selling privileges because of buyer complaints about the item ...

LZ~我和你的情况是一样的，打算再次申诉~你的回来了吗现在~求经验传授啊！

tvboxlittlegirl · 发表于 2016-10-9 09:59:24

创蓝发表于 2014-12-21 22:32
你要自己写申诉信自己试一试，这个是亚马逊客服定夺的，但是几率肯定比你卖假货卖仿货的高。

阿默~我们申诉后又收到亚马逊的邮件说是要不再给我们恢复销售权了，我们打算再次申诉，可行吗，，

吧唧吧唧 · 发表于 2016-10-10 10:35:08

gigiwoo 发表于 2015-6-28 00:03
挺有用的，昨天刚好遇到例2由于late shipment rate被封，根据大神的原因作为其中一个申诉理由和改进点 ...

请问一下您是按照大神的步骤去申诉的吗？我现在也是因为这个问题被封了

LMWW · 发表于 2016-10-16 23:28:03

发了两次申诉，回复的都是一样的。第一封邮件以帖子里提到的模板去回复，然后收到了一下邮件。接着就针对一下的邮件进行回复。第二天还是收到一样的回复。这可怎么办。请赐教。再次谢过了
“Hello,

We still need more information about your plan to address rights owner complaints.

Examples of potentially infringing listings:

To sell on Amazon.com again, please send us a plan that explains
-- The issues that caused the complaints.
-- The actions you took to resolve the issues and prevent similar complaints.

Do not limit your plan to issues with specific orders. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

We will review your plan and decide if you may sell on Amazon.com again.

To learn more about our policies, search for "Intellectual Property Violations" in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us).”

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

F-packet · 发表于 2016-10-21 16:58:03

那位大神帮我看看，如何申诉。跪求申诉模板？？？？？？
Hello,

You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write topayments-funds@amazon.com.

To sell on Amazon.com again, please send the following information topq-review@amazon.com:

-- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon.com again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon.com.

To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" and "Intellectual Property Violations" in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).

-------------------------------------
SHARP - B01LXLSHND
-------------------------------------

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

summervibe · 发表于 2016-10-22 10:33:29

六六发表于 2016-9-3 16:04
我今天也收到这个侵权警告了，但是我很疑惑，亚马逊并没有告诉我侵权了什么品牌什么产品，搞的我不知道怎 ...

请问你的账号怎么样了？我昨天也收到一封邮件说我侵权，但是又不告诉我什么东西侵权，现在申诉了还没回复我，会不会是搞错了？

nina_216 · 发表于 2016-10-22 12:35:50

hollytang 发表于 2015-9-11 10:15
申诉回来了，但是今天又收到邮件被封了，还是这几个产品，几乎一样的一封邮件，我现在都不知道怎么回事了 ...

hello

那你的最后回来了吗？？我现在也遇到这样的情况，都申诉一个星期了

Gloria11 · 发表于 2016-10-22 14:44:05

我之前账号因为侵权被封了申诉两次了都不成功，现在在卖家后台都登不进去了一登陆就提示密码错误，写信给亚马逊回复说不是密码问题大家有没有类似情况的啊？