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2017-6-27
LV1.跨境虾米
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13
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2017-6-29
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收到亚马逊的email， 感觉很复杂。该怎么回复呢？ 可以帮助看看吗？ 谢谢！！
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Hello,
We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not accurately describe your items or are not in accordance with our Condition Guidelines. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. Our review of your account found the following problems.
All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers are also responsible for listing their items in accordance with our Condition Guidelines. We developed these guidelines to help set the same expectation of an item and its condition between a buyer and a seller.
What you can do
Respond to this message with a plan of action that includes the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
Some of your buyers have not received their orders on time. Explain how you will prevent non-receipt and late-receipt complaints in the future.
Also Some buyers have received defective items. Explain how you will ensure that buyers receive their items in working condition in the future.
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
Learn more
Sellers should understand our policies regarding product condition and listing items accurately. To learn more, search “Prohibited Seller Activities and Actions,” “Product Detail Page Rules,” and “Condition Guidelines” in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Seller Performance Team
Amazon.com |
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发表于 2017-6-19 12:20:34
