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本帖最后由 50721788281 于 2015-7-21 18:08 编辑
Hello,
We have removed your Amazon selling privileges because of buyer complaints about the items they received from you. Please see below for some examples of the listings we have received complaints about:
Complaint Type: Incomplete Item/ Rights Owner Notice of Infringement/Not as Advertised/Wrong Item
To maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the condition and authenticity of products. You can view previous emails about buyer complaints on the Performance Notifications section of Seller Central
What you can do
If you would like your selling privileges reinstated, respond to this message and let us know. When you respond, include a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
To find more information on how to submit your plan of action, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
Still have questions? You can ask our Seller Support team: Contact us
What happens next
We’ll review the information you send and get back to you with an answer within 2 business days. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
While your account is restricted, we will place a reserve on your funds. Any amounts paid for A-to-z Guarantee claims and chargebacks on your orders may be deducted from the funds in your account. If you have questions about these funds, write to
Please understand that if you are unable to submit a sufficient plan of action within 17 days, we may remove your listings and continue the reserve on your funds.
Learn more
Sellers should understand our policies regarding product condition and descriptions. To learn more, search “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.
We appreciate your cooperation.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
账户被移除销售权限，然后申诉，亚马逊回复决定不恢复销售权限。
Hello,
Upon careful consideration, we have decided not to reinstate your selling privileges.
Any remaining funds may be reserved for up to 90 days from the date your selling privileges were removed. After 90 days, the funds will be disbursed, provided we do not receive charge-backs or A-to-z Guarantee claims against your sales. If you have further questions about your disbursement, please write to
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
申诉了第一次，亚马逊回复这个。如果再继续申诉，还有机会成功 |
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楼主
发表于 2015-5-29 09:27:00
挺有用的，昨天刚好遇到例2由于late shipment rate被封，根据大神的原因作为其中一个申诉理由和改进点，申诉成功了，不过还在观察期
