关于邮件

xiaojuan

我想请问下，亚马逊昨天给我发的一封邮件，You are currently not eligible to offerPremium Shipping optionsfor your seller-fulfilled orders. Your status has changed because we noticed that one or more of your performance metrics has fallen below the program requirements.

You can review your performance metrics using thePremium Shipping Eligibility widget. To restore eligibility for Premium Shipping Options, please submit a Plan of Action by replying to this email or writing toseller-performance@amazon.com.

To offer Premium Shipping options, sellers are required to:

• Have sold on Amazon for 90 days or more
• Ship ten or more orders in the last 30 days
• Maintain an on-time delivery rate of 92.0% or greater for all Premium Shipping option orders
• Maintain a valid tracking rate of 94.0% or greater for all Premium Shipping option orders
• Maintain a cancellation rate of 1.5% or less for all Premium Shipping option orders
  

Fulfillment by Amazon (FBA) orders are not affected by this status change.

Note: Please ship any open Premium Shipping option orders with the ship option selected when the order was placed.

Thank you for selling on Amazon.

Sincerely,

Amazon Marketplace Team

我需不需要回复他呢，该怎么操作的呢

梅梅梅

个人觉得还是开case咨询下客服吧，