买家投诉产品真实性，不知道怎么联系买家，找不到

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今天收到一封加拿大的业绩通知，内容：
Hello,

We have removed your listings because of a buyer complaint about the authenticity of an item they received from you. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal. The listings we removed are at the end of this email.

If you do not appeal this decision in 90 days, any FBA inventory of the item that caused "inauthentic" complaints may be destroyed at your expense.

If you would like us to reinstate your listings, please send us a plan with actions you took to resolve the issue and prevent similar complaints. Get help creating your plan in Seller Central Help (https://sellercentral.amazon.ca/gp/help/200370560). To send us your plan, click the Appeal button next to this email on the Performance Notifications page in Seller Central.

Also include the following information for each ASIN:

Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings. If we receive more complaints about your listings, we may not allow you to sell on Amazon.com.

The sale of counterfeit products on Amazon.com is strictly prohibited. If you cannot provide valid invoices or receipts for the items that caused “inauthentic” complaints, we may destroy your FBA inventory of these items at your expense.


Seller Performance Team


没遇到过这种投诉，求各路大神出招？我暂时找不到哪个买家投诉，这个需要提供吗？还是放弃这个listing

路人丁

您的供应商在过去365天内签发的发票或收据复印件。这些应该反映你在这段时间的销量。
供应商的联系信息，包括姓名，电话号码，地址和网站。
您可以发送.pdf，.jpg，.png或.gif文件。这些文件必须是真实的和不变的。我们可能会打电话给您的供应商来验证文件。您可以删除定价信息，但文档的其余部分必须可见。我们将保持您的供应商联系信息的机密性。

你被客户投诉了东西是假货，提供发票，嗯以上这些资料，都提供一下，不然这个listing就会被关了卖不了了

创蓝商务

可以参考这篇文章：//www.88bfru.com/thread-43452-1-1.html

unlock

路人丁 发表于 2018-1-13 10:31
您的供应商在过去365天内签发的发票或收据复印件。这些应该反映你在这段时间的销量。
供应商的联系信息， ...

一年的收据或者发票啊？一年很多笔，那很多啊。。反应销售量是这样理解吗？

unlock

路人丁 发表于 2018-1-13 10:31
您的供应商在过去365天内签发的发票或收据复印件。这些应该反映你在这段时间的销量。
供应商的联系信息， ...

我看到买家评论好像是说生产地的问题，说是中国发货的，是假的什么的

unlock

创蓝商务 发表于 2018-1-13 10:36
可以参考这篇文章：//www.88bfru.com/thread-43452-1-1.html

我找到那个投诉的买家了，我可以联系他删除吗? 我看到他只是评论产品，说到假货，不知道是不是这样被亚马逊看到就发业绩通知，