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8#
 楼主
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发表于 2018-4-2 08:52:59
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长江后浪 发表于 2018-4-2 08:51
Hello,
We removed some of your listings because of buyer complaints about the items they order ...
Hello,
You currently may not sell on Amazon because we received complaints about items listed at the end of this email. These items did not accurately match the condition or description of the product mentioned in your product listings on the product detail page. Funds will not be transferred to you but will stay in your seller account while we work with you to address this issue.
To sell on Amazon again, please send the following information topq-product-review@amazon.com:
A plan that explains:
-- The issue that caused the complaint
-- Steps you have taken to resolve the complaint
-- Details on how you will prevent similar complaints in the future
Here are a few things that you may consider as you work on resolving this issue:
--Sourcing: Are you sourcing the product from a trusted supplier?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed? Do your photos represent the product well?
--Packaging: Is the product in the same packaging as listed on Amazon?
-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders. Get help creating your plan in Seller Central Help: (https://sellercentral.amazon.com/gp/help/200370560).
We will review your plan and decide if you may sell on Amazon again. If you do not send an acceptable plan within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write topayments-funds@amazon.com.
Learn more about our policies in Seller Central Help:
--Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)
--Prohibited Seller Activities and Actions (https://sellercentral.amazon.com/gp/help/200386250)
--Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)
--Condition Guidelines (https://sellercentral.amazon.com/gp/help/200339950)
You can see the health of your seller account in the Performance section of Seller Central:https://sellercentral.amazon.com ... rmance-summary.html
To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).
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这个是移除销售权限！ |
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发表于 2018-3-31 15:51:18
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