新注册的账户被冻结，上传不了产品，求指导

shakalaka888 · 发表于 2018-4-2 15:23:24

大家好，新注册的账户，之前有被Review过，已经通过了，最近又提示账户被冻结，无法上传产品。提示如下：
Amazon has suspended your account. Please refer to the email from Amazon to learn more about the status of your account.
应该怎么解冻呢？

Let · 发表于 2018-4-2 16:15:16

被review的原因是什么

梅梅梅 · 发表于 2018-4-2 17:37:56

发来的邮件有说什么原因吗？

shakalaka888 · 发表于 2018-4-3 11:30:33

Let 发表于 2018-4-2 16:15
被review的原因是什么

例行Review吧，就是让上传营业执照、信用卡地址等，发给亚马逊后帐号回来了。最近又被suspended，不懂为什么。

shakalaka888 · 发表于 2018-4-3 11:33:01

梅梅梅发表于 2018-4-2 17:37
发来的邮件有说什么原因吗？

您好，3月12日收到这一封：
Hello,

We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email topayments-funds@amazon.com.

Please provide the following documents and confirm there is a valid credit card on file:

--Utility bill with name and address visible
--Business license, if applicable
--If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please send the documents toseller-performance@amazon.com.

Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.

我们提交了相关资料，接着3月26日收到这一封：
Hello,

We have finished our review of your account.

You may now sell on Amazon.com.

Sincerely,

Seller Performance

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

再接着到前两天收到这一封：
Hello,

We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write topayments-funds@amazon.com.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

请问是啥原因呢？完全搞不懂了

vvv09 · 发表于 2018-8-21 23:45:09

shakalaka888 发表于 2018-4-3 11:33
您好，3月12日收到这一封：
Hello,

楼主，请问你前一次被审核的时候是提供的什么资料通过的呢？