无法验证帐户信息

-PENG

美国站注册，我上传了身份证照片和信用卡账单进行卖家身份验证，但收到邮件提示无法验证提供的文档，请问各位应该如何处理？
邮件内容如下：
Dear Seller,

We are unable to verify the documents you provided. As a result, you may not sell on Amazon. We cannot give you more information about this matter, and we may not reply to further emails about this decision.

To cancel your monthly subscription fee, if applicable, please contact Seller Support.

Sincerely,
The Selling on Amazon team